Frequently Asked Questions
Your products will ship within one to five days of you placing your order, and then it will take 10 to 20 days to reach your doorstep. Each product at BlackMoonPrints has an estimated delivery time that you can find on the product description page of the products.
What’s your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. To return your product, you should mail your product to:
129 Pendleton way #1007
Washougal Wa 98671
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I cancel my order?
Cancellations are possibly if done in the one to five day processing period. If the item (Items) have not already shipped. If the item (Items) have already been shipped to you. You must wait until you receive the item (Items) first. After you receive receive the item (Items) Then ship it directly to:
Optical-ize claims office address:
129 Pendleton way #1007 Washougal Wa 98671
You are responsible for all of the return shipping. After we receive the item we will issue your refund with in one to five business days.
Can i cancel my order if i did't receive my item with in the shipping time?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. This is dealt with on an individual basis depending on the fulfillment circumstances.
What happens if I received the wrong item?
Then simply notify us! This dealt with on an individual basis depending on the item (Items) fulfillment circumstances. In the end we will get you the right products or refund your money depending on the all of circumstances at hand.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we will deal with it on an individual basis.